News

Swyft Technology extends its Customer Interaction Management Technology with new releases of its Smartphone App supporting Field Sales and Field Service business units

Jacksonville, FL – August 18 2011 - Swyft Technology, LLC today announced the release of its next generation smartphone application, Swyft Mobile 2.0.  Whether you have a workforce of 10 or 10,000, Swyft Mobile 2.0 provides you with a feature rich solution specifically designed for field sales and field service personnel.  Swyft Mobile 2.0 will increase sales, improve productivity and efficiency across your sales and service organization, and enhance the experience that your customers have with your company and its representatives.  The result – more sales at a lower acquisition cost, greater efficiencies in the field, and more satisfied customers.

Delivered on popular smartphone and tablet brands, Swyft Mobile 2.0 is available as a standalone application or as part of Swyft’s Customer Interaction Management suite of products.  Flexibly priced on a subscription fee basis, Swyft Mobile 2.0 is affordable and is rapidly implemented.

Key features of Swyft Mobile 2.0 include:

• Swyft Mobile Administrator is a sophisticated territory management user interface that provides the ability for Sales Executives and Chief Service Officers to create and manage sales and service territories, assign and prioritize prospects or work orders, and using geocoding track field agent activity
• The smartphone and tablet application is feature rich including daily prioritization and location of prospects or work orders, personalized content for each prospect or order and a highly configurable form builder that allows you to create virtually any form to capture new account data and servicing activities.  The results of the sales call or servicing activity are dispositioned directly on the smartphone or tablet delivering real-time results to management
• Using PerfectPathsm, Swyft’s sophisticated work-flow engine, Mobile 2.0 seamlessly links to your home office CRM, ERP, order entry, billing and servicing systems
• Swyft Mobile 2.0 has enhanced reporting functionality leveraging geo-location of the prospect or work order and the physical location of the field agent

“Studies show that sales and service organizations are looking for mobile solutions to enhance customer service by improving first call resolution, reducing errors, and fulfilling customer’s needs timely and accurately,” said Steve Phillips, CEO of Swyft Technology.  “Monetizing customer interactions leveraging technology such as Swyft Mobile 2.0, is an emerging strategic imperative for executives today.”

Both sales and service personnel want user friendly tools that minimize manual tasks, make their jobs easier, and give them usable information about their customers and prospects.  Sales and service managers require up to the minute data, and better control over their team’s activity.  Using Swyft Mobile 2.0, the needs of both groups are met; field sales and service personnel gain efficiency, and management gains real-time insight into field activities.

“One of the key benefits of Swyft Mobile 2.0 is its configurability.  The application can accommodate any industry, integrate with virtually any sales or servicing system and handle any sales or service activity,” said Tony Cherry, Swyft’s Chief Technology Officer.  “Businesses that sell and service complex products and services via a territory-based, field sales or service organization are ideal users for the application.  Telecom, Cable, Pharmaceutical, Insurance, and Business Services are just a few of the industries we had in mind while designing the application.”
With the launch of Swyft Mobile 2.0, available as a stand alone application, Swyft Technology extends its multi-channel, customer interaction management suite, and integrates the field channel with other high volume customer interaction channels, including: call centers, web self-service portals, direct mail, email and more.

About Swyft Technology:

Swyft Technology empowers organizations of any size, in any industry, to delight their customers through personalized interactions; seamlessly integrated across every communication channel - including call centers, websites, mobile devices and interactive voice response (IVR) units.  Using a true software-as-a-service model, the Swyft Interaction Hub provides the shortest time to value with the least amount of risk.  Swyft customers include cable companies, banks, telecom companies and insurance organizations.