Swyft Mobile 2.0 for Field Sales and Service Organizations is now available on salesforce.com’s AppExchange, the world’s most-popular marketplace for business apps.
Jacksonville, FL – December 20, 2011 - Swyft Technology, LLC today announced the availability of its next generation smartphone application, Swyft Mobile 2.0, on AppExchange, the app marketplace built for the social enterprise. Whether you have a workforce of 10 or 10,000, Swyft Mobile 2.0 provides you with a feature rich solution specifically designed for field sales and field service personnel. Swyft Mobile 2.0 will increase sales, improve productivity and efficiency across sales and service organization, and enhance the experience customers have with your company and its representatives. The result – more sales at a lower acquisition cost, greater efficiencies in the field, and more satisfied customers.
Delivered on popular smartphone and tablet brands, Swyft Mobile 2.0 is available as a standalone application or as part of Swyft’s Customer Interaction Management suite of products. Flexibly priced on a subscription fee basis, Swyft Mobile 2.0 is affordable and is rapidly implemented.
Key features of Swyft Mobile 2.0 include:
*Swyft Mobile Administrator is a sophisticated territory management user interface that provides the ability for sales executives and chief service officers to create and manage sales and service territories, assign and prioritize prospects or work orders, and using geocoding track field agent activity
*The smartphone and tablet feature rich application includes daily prioritization and location of prospects or work orders, personalized content for each prospect or order and a highly configurable form builder that allows users to create virtually any form to capture new account data and servicing activities. The results of the sales call or servicing activity are dispositioned directly on the smartphone or tablet delivering real-time results to management
*Using PerfectPathsm, Swyft’s sophisticated work-flow engine, Mobile 2.0 seamlessly links to Salesforce CRM and your home office ERP, order entry, billing and servicing systems
*Swyft Mobile 2.0 has enhanced reporting functionality leveraging geo-location of the prospect or work order and the physical location of the field agent
“Studies show that sales and service organizations are looking for mobile solutions to enhance customer service by improving first call resolution, reducing errors, and fulfilling customer’s needs timely and accurately,” said Steve Phillips, CEO of Swyft Technology. “Monetizing customer interactions leveraging technology such as Swyft Mobile 2.0, is an emerging strategic imperative for executives today.”
Both sales and service personnel want user friendly tools that minimize manual tasks, make their jobs easier, and give them usable information about their customers and prospects. Sales and service managers require up to the minute data, and better control over their team’s activity. Using Swyft Mobile 2.0, the needs of both groups are met; field sales and service personnel gain efficiency, and management gains real-time insight into field activities.
“One of the key benefits of Mobile 2.0 is its configurability. The application can accommodate any industry, is integrated with Salesforce CRM and can be integrated with virtually any back office system and handle any sales or service activity,” said Tony Cherry, Swyft’s Chief Technology Officer. “Businesses that sell and service complex products and services via a territory-based, field sales or service organization are ideal users for the application. Telecom, Cable, Pharmaceutical, Insurance, and Business Services are just a few of the industries we had in mind while designing the application.”
With the launch of Swyft Mobile 2.0, available as a stand alone application, Swyft Technology extends its multi-channel, customer interaction management suite, and integrates the field channel with other high volume customer interaction channels, including: call centers, web self-service portals, direct mail, email and more.
About the Force.com Platform and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,200 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu. Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/. The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise. Salesforce, Dreamforce, Force.com, Heroku, AppExchange, Database.com and others are trademarks of salesforce.com, inc.
###
About Swyft Technology:
Offered in the Cloud, Swyft Technology (http://www.getswyft.com) delivers a sophisticated on-demand rules based messaging and alerting system that consistently pushes relevant product and service content to any and all points of customer interaction - call centers, smartphones and tablets, websites, retail stores, and interactive voice response (IVR) units. The result is increased revenue and wallet share at a lower cost - and more satisfied customers. Swyft’s clients are in many industries including telecommunications, banking, insurance and cable.
Media Contact:
Steve Phillips
.(JavaScript must be enabled to view this email address)
904 854-6700 ext. 1004
