Swyft Mobile Deployed in Windstream’s Consumer Field Sales Organization.
Jacksonville, FL – January 9, 2012 - Swyft Technology, LLC today announced that Windstream Corp., an S&P 500 communications and technology solutions provider, has selected Swyft’s Field Sales Mobile App to power Windstream’s Consumer Field Sales business unit. The Mobile App is fully integrated with Swyft’s powerful Customer Interaction Management suite of products.
“Swyft’s Field Sales Mobile App automates the sales cycle from lead assignment through order entry ultimately creating a better experience for our customers,” said Alan Stiefvater, Director of Consumer Marketing for Windstream. “The App allows us to improve efficiency at every step in the process – marketing, sales, the field sales agents and customer support teams all benefit from the App.”
“One of the key benefits of the Mobile App is its configurability. The application can accommodate any industry and can be integrated with virtually any back office system and handle any sales or service activity,” said MJ Uhlik, Swyft’s Senior Vice President. “Businesses such as Windstream that sell and service complex products and services via a territory-based, field sales or service organization are ideal users for the application. The Field Sales Mobile App further extends Windstream’s multi-channel use of the Swyft platform.”
Both sales and service personnel want user-friendly tools that minimize manual tasks, make their jobs easier, and give them usable information about their customers and prospects. Sales and service managers require up to the minute data, and better views into their team’s activity. Using Swyft Mobile, the needs of both groups are met; field sales and service personnel gain efficiency, and management gains real-time insight into field activities.
Whether you have a workforce of 10 or 10,000, Swyft Mobile provides you with a feature rich solution specifically designed for field sales and field service personnel. Swyft Mobile will increase sales, improve productivity and efficiency across your sales and service organization, and enhance the experience that your customers have with your company and its representatives. The result – more sales at a lower acquisition cost, greater efficiencies in the field, and more satisfied customers.
Delivered on popular smartphone and tablet brands, Swyft Mobile is available as a standalone application or as part of Swyft’s Customer Interaction Management suite of products. Flexibly priced on a subscription fee basis, Swyft Mobile is affordable and is rapidly implemented.
Key features of Swyft Mobile 2.0 include:
*Swyft Mobile Administrator is a sophisticated territory management user interface that provides the ability for sales executives and chief service officers to create and manage sales and service territories, assign and prioritize prospects or work orders, and using geocoding track field agent activity
*The smartphone and tablet feature rich application includes daily prioritization and location of prospects or work orders, personalized content for each prospect or order and a highly configurable form builder that allows users to create virtually any form to capture new account data and servicing activities. The results of the sales call or servicing activity are dispositioned directly on the smartphone or tablet delivering real-time results to management
*Using PerfectPathsm, Swyft’s sophisticated work-flow engine, Mobile 2.0 seamlessly links to Salesforce CRM and your home office ERP, order entry, billing and servicing systems
*Swyft Mobile 2.0 has enhanced reporting functionality leveraging geo-location of the prospect or work order and the physical location of the field agent
Swyft Mobile, available as a stand alone application, extends Swyft’s multi-channel, customer interaction management suite, and integrates the field channel with other high volume customer interaction channels, including: call centers, web self-service portals, direct mail, email and more.
About Swyft Technology:
Offered in the Cloud, Swyft Technology delivers a sophisticated on-demand rules based messaging and alerting system that consistently pushes relevant product and service content to any and all points of customer interaction - call centers, smartphones and tablets, websites, retail stores, and interactive voice response (IVR) units. The result is increased revenue and wallet share at a lower cost - and more satisfied customers. Swyft’s clients are in many industries including telecommunications, banking, insurance and cable. For more information about Swyft, visit http://www.getswyft.com or http://www.swyftmobile.com.
About Windstream:
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. For more information, visit http://www.windstream.com.
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