True multi-channel interaction management requires a seamless experience across all channel preferences. Mobile channels are picking up speed and customer call centers still represent the moment of truth for many customer experiences. SWYFT delivers seamless interaction management across the entire spectrum of channels including: web, mobile, call center, IVR, kiosks, retail point of service and outbound channels like email and direct mail.
Empower your field sales reps with real time prospect interaction information and offers,delivered right on their smartphones. Swyft for Mobile takes your field force to a whole new level of efficiency arming them with prospect information based on their location, complete with prioritized and personalized offers with the sales tools to help close the deal.
Transform your inbound web self service channel into a real revenue and retention hub for your customers. Swyft for web transforms your inbound self service channel into a perfect place to build revenue and customer loyalty. Swyft for Web gives you the ability to dynamically present relevant, personalized offers at the exact right time. ‘Post login’ is the ultimate permission driven place to create value in a weakening direct marketing environment.
Turn your inbound customer interactions into real revenue and retention opportunities. Inbound service channels provide a unique opportunity to thrive in a weakening direct marketing environment. Swyft for Contact Center delivers personalized recommendations and intelligent workflow to contact center agents.
Help your customers discover new solutions on their own and take their retail store experience to a whole new level. Swyft for POS connects the centralized decisioning power of the Swyft Interaction Hub with your existing in-store kiosks turning them into powerful marketing tools. Present personalized, relevant offers that speed the time to sale by making information instantly available while reducing wait time.
Maximize inbound calls by keeping interactions personal and relevant when customers call in. Swyft for Voice Response helps keep your messages relevant and personalized during inbound calls. Once a customer is identified, the Swyft Interaction Hub determines specific offer eligibility and priority and then triggers the appropriate personalized message to be played during the IVR interaction.
Swyft for mobile arms field sales reps with real-time customer and prospect information based on their current location.
