Inbound service channels provide a unique opportunity to thrive in a weakening direct marketing environment. As outbound marketing channels continue to battle for customer attention, your service department is still enjoying a healthy volume of daily interactions. Swyft for Contact Center is designed to enhance your existing CRM application and leverage future investments. Swyft for Contact Center delivers interactive desktop alerts that empower agents to capitalize on real time offer optimization based on customer behavior, preferences and propensity to accept. Desktop alerts include a customer profile, a summary of prioritized, personalized offers, cue cards to facilitate the conversation and perfect path follow up steps to complete execution
Swyft for Call Center readily integrates and extends your existing back-office and customer relationship management systems. Customer Service teams have personalized, relevant content right on the existing desktop application helping them make consistent, qualified and compliant recommendations during inbound interactions.The desktop alerts can be located directly within an existing contact center application, IVR or customer facing web-site, helping you to maximize your current customer care infrastructure and begin making targeted recommendations to your customers.
Swyft for Contact Center includes a role based dashboard to keep managers informed with up to the minute results and representatives motivated and on target.
Whether agents are seasoned or brand new to the team, Swyft for Contact Center empowers them to present consistent, qualified offers to customers. Armed with real time return on presentment scoring, and detailed product and service information, agents only present relevant offers decreasing compliance issues and increasing seamless customer experiences.
Swfyt for Contact Center provides agents with PerfectPath follow up after a presentation. Whether it's alerting fulfillment, or simply logging a presentation, Swyft for Contact Center helps agents securely transmit customer transaction information once offers are accepted.
Swfyt for Contact Center provides agents with a complete customer view, including real-time information aggregated from other customer channels including the web, IVR, POS and email. Agents keep the conversation relevant and personalized, and customers enjoy higher levels of confidence in service, and a better overall experience.
