The more targeted the message, the better the response. The Swyft Interaction Hub can be accessed by your IVR to determine specific offer eligibility and priority and then trigger the appropriate IVR offer. Swyfts’ Service Oriented Architecture allows efficient integration with leading IVR systems. When a customer self identifies, Swyfts’ opportunity request and real-time personalization services are accessed to trigger the correct offer message. Swyft can track IVR offer presentations and responses and closes the loop on the customer experience by providing Perfect Path follow up when offers are accepted.
The Swyft Interaction Hub integrates with your current IVR through flexible, purpose-built, web-services eliminating expensive IT integration projects.
Swyft for IVR accesses a library of recommendation specific messages that are populated with relevant customer information.
The Swyft Interaction Hub immediately links IVR interactions to activity in other channels. If a customer is interested you can respond with the appropriate activity in the right channel and track the offer to gauge success.
Swyft allows you to create the Perfect fulfillment path, across channels, if appropriate. Follow-up with an email, make an out-bound call or dynamically transfer the customer to the right call center agent to close the loop.
Swfyt for for IVR draws from and contributes to the complete customer view, including real-time information aggregated from other customer channels including the web, contact center and POS. Self Service stays relevant and personalized, and customers enjoy higher levels of confidence in service, and a better overall experience.
