Our multi-channel customer interaction management hub is built around the idea of simplicity and that includes everything from the user experience to how we deliver our technology to you.
Swyft extends your existing customer interaction systems and just makes them work better! Your employees aren’t faced with learning something complex, getting started won’t disrupt the business , and IT gets to skip an agonizing implementation project.
The Swyft Interaction Hub is delivered using a true multi-tenant software-as-a-service model. Our Swyft Concierge Service manages the platform for you, eliminating reliance on dedicated IT resources. Translation: no risk to give us a try, fast deployment, no burden on IT resources, automatic cutting edge feature enhancements, and simply the quickest time to value.
Swyft for Mobile arms your field sales reps with ultimate efficiency. Using geo-location and real -time customer and prospect information,your sale team can make the most of their valuable time in the field. Deployed on the most popular smartphones, Swyft for Mobile delivers real-time offer targeting and personalized value propositions on demand.
WebSwyft for web transforms your inbound self-service channel into a perfect place to build revenue and customer loyalty. Swyft for Web gives you the ability to dynamically present relevant, personalized offers at the perfect time. 'Post login' is the ultimate permission driven place to create value in a weakening direct marketing environment.
Contact CenterSwyft for Contact Center turns inbound customer interactions into real revenue and retention opportunities. Swyft for Contact Center makes the most of each inbound interaction, empowering your agents with real time offer optimization based on customer behavior, preferences and propensity to accept.
Point of SaleSwyft for POS connects the centralized decisioning power of the Swyft Interaction Hub with your existing in store kiosks turning them into powerful marketing tools. Present personalized, relevant offers that speed the time to sale by making information instantly available while reducing wait time.
Voice ResponseSwyft for Voice Response helps keep your messages relevant and personalized during inbound calls. Once a customer is identified the Swyft Interaction Hub determines specific offer eligibility and priority and then triggers the appropriate personalized message to be played during the IVR interaction.
