Centralized: Delivered across multiple channels, Swyft analyzes customer information from any location, simplifies complex centralized decisioning, presents a single view of customer interactions and serves up the right recommendation at the right time, helping your employees maximize the value of every customer interaction.
Adaptive: The decisions that you make can’t be stale and rely only on business rules written long before an interaction occurs. The right recommendation, at every point of a customer interaction, absolutely depends on adapting to the dynamic circumstances of the interaction. What’s the customer’s mood? Did you learn something during the conversation that could change the recommendation? Swyft’s Adaptive Decisioning allows you to deliver the very best recommendation, just in tim
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PerfectPath™ Workflow: PerfectPath™ closes the loop on interaction management, taking interactions from conversation to execution with customized workflows across multiple channels.
Real-time Personalization: Nobody appreciates being treated like just another face in the crowd. Your customers are expecting you to personalize the conversation you’re having with them. The Swyft personalization engine allows you to easily configure and deliver an interactive dialogue with your customers, personalized for the web, contact center mobile device and other channels you use to engage your customers.
Cross-Channel Insight:Your customers interact with you across multiple channels; they may walk into a branch, call your 800 number and visit your web site—all in the same day. Swyft uses real time customer insight to help you react to customer activity immediately and adjust your recommendations and follow up activities to match your customer’s preferences.
You probably don’t have expert customer experience professionals just waiting for something to do. Most organizations are operating with very little, if any, available resources to manage and deploy strategic projects. Swyft Concierge gets your deployment up and running quickly, without forcing you to learn new software or build a new vocabulary of technical terms. Our Concierge service offers industry and process expertise; we manage the platform, taking your business direction, until you’re ready to take over. Our experts have helped many diverse organizations execute quickly on sophisticated Customer Experience strategies.
