We know you can’t afford the time, money or risk involved in replacing your current systems or taking on a multi-year software installation and integration project. That’s why we’ve designed Swyft to quickly integrate with whatever technology you’re using whether it’s your web site, call center system, billing platform or branch solution. Swyft Clients are up and running in less than 90 days without dedicated IT resources or expensive integration projects. We put a lot of thought into our architecture to make sure you don’t have to work hard to see results.
Swyft integrates relevant internal and third party information into a single “virtual” customer view, in real-time, allowing you to have perfect insight to deliver the best recommendation at every point of contact. We’ve developed a powerful Integration Hub that allows us to quickly integrate complex customer information without asking you to modify your current systems or develop new data extracts or web services. Ask our Clients and they’ll tell you how easy it was to get an enterprise view of their customers.
Swyft’s flexible service-oriented architecture allows you to support consistent enterprise interaction management capabilities across multiple customer touch-points and systems. The Swyft Interaction Hub provides Centralized Decisioning, Real-time Personalization and Perfect Path Workflow, managed in a simple single-instance deployment yet supporting all the complexity of your channels, systems and business processes.
Swyft was architected from the beginning to embrace your current legacy systems, not replace them. Because of that objective, we’ve built a powerful set of tools that allow us to quickly extend your solutions with our sophisticated interaction management capabilities. Our tools range from flexible web-services to adapters built to work with existing platforms. For contact centers, Swyft’s Desktop Attendant supports fast integration with existing billing and service systems, allowing agents to present personalized offers based upon caller input without any modification to your current systems.
If you’re like most enterprises you have some idea of what you’d like to recommend to a customer; you have modeling but have difficulty making your insights actionable at the point of a customer interaction and realize that new information, gathered in real-time (say the customer’s mood) can dramatically impact your success. Swyft’s Analytics Hub was built to integrate and balance external and internal models, during a live customer interaction. And we believe your models will improve over time as they’ll have the benefit of integration with Swyft’s real-time insight, across multiple customer channels.
Although we deliver a unified SaaS platform, Swyft Clients operate in diverse industries. We’re passionate about building a single solution that can be rapidly configured for specific business challenges. However we recognize that each industry has popular customer systems and baseline business processes. We’ve taken best practices and developed Swyft Industry Frameworks to provide a “jump-start” to your industry challenge. Adapters to popular industry solutions include: Amdocs, Cable Data, Convergys, CSG, LPS/MSP, Oracle/Seibel, Salesforce.com, etc.
