To stay competitive in the cable industry, providers have to continually expand product offerings, improve service delivery, and operate smartly. To maximize their return on investment, cable system operators must also grow and retain customer relationships, and increase revenue per customer by adding premium services to maximize customer lifetime value. Swyft Frameworks for Cable is uniquely designed to help cable operators achieve these objectives. MSOs deploying Swyft have enjoyed an immediate increase in RGU sales of 25% to 40% for their teams using Swyft technology. Swyft Frameworks is designed to help cable operators deliver relevant, personalized offers to customers, in real time across multiple interaction points (call center, website, retail and mobile). The result - greater sales, improved retention and satisfied customers. Swyft Technology provides a fast, easy to implement solution with a very compelling ROI.
Swyft has engineered its technology to simplify and streamline the integration to existing systems; helping you maximize your current customer care infrastructure and begin delivering powerful, targeted recommendations to your customers. Customer Service teams appreciate the personalized content, delivered at the point of interaction, that helps them make consistent recommendations for even your most complex products, every time they talk to a customer.
Swyft Save Desk for Cable gives agents working in the retention area tools that allow them to resolve issues and strengthen the relationship with an at risk customer. Swyft Save Desk for Cable provides save tactics, tailored offers based on the customers lifetime value, and other features to increase your ability to save the customer relationship. In tandem, valuable trending information is collected in real-time about reasons for churn and the success rates of different retention strategies.
Swyft Frameworks for Cable extends existing billing, operational and customer relationship management systems to provide personalized customer sales offers. Compelling service and sales recommendations are presented directly within an existing contact center application, customer facing web-site, or Smartphone whenever your agents have a sales opportunity.
Swyft Concierge is the perfect service for organizations that are trying to juggle competing projects and met multiple deadlines. Let our staff of implementation professionals do the heavy lifting for you. Our industry knowledge, best practices, and business rules know-how are delivered via Swyft Concierge; helping you deploy our interaction hub quickly and experience the fastest possible return on investment.
Swyft Perfect Path workflow ensures delivery of a great customer experience, efficient follow-up, and elimination of costly errors. Whether it's selling a triple play or extending a service contract - Swyft Perfect Path guides agents through the process steps involved in taking interactions from conversation to execution.
Swyft Frameworks for Cable helps you deliver consistent customer experiences across multiple channels. Regardless of the type of interaction, Swyft keeps the message consistent across every customer touch point including the web, contact center, IVR, point-of-sale kiosks and mobile sales and service teams.
