Now more than ever, insurance providers need to optimize customer interactions to increase revenue and products per-customer. Inbound calls to service centers, email notifications and web self service portals create the perfect environment to leverage existing information and market new products and services to customers. Swyft Frameworks for Insurance empowers insurance providers to more efficiently cross-sell personalized, relevant products - including third party products - and track offers to new and existing policyholders in an enterprise-wide system. The Swyft Interaction Hub is designed to support all sectors of the insurance industry, including property and casualty, life and annuity and healthcare. Swyft’s Frameworks for Insurance combines best practices with experience based refinements for targeted market segments.
For many insurance providers, product sales are still siloed, making cross and up selling an even bigger challenge. With Swyft Frameworks for Insurance sales agents across every customer channel, including contact centers, have a complete picture of what products a customer already has and what they are qualified to purchase. Life events can trigger the need for new products and services, and with Swyft for Insurance, agents can take a proactive approach to cross-selling additional products.
Complex insurance inquiries coupled with decentralized information and expertise makes efficient call resolution in the insurance industry a huge challenge. With Swyft for Insurance, agents across multiple channels or locations have real-time access to a complete view of the customer. Whether it's resolving a claim or completing the underwriting process, Swyft puts the right information in front of the right agents at the right time, eliminating repetitive conversations and inefficient transfers.
With a growing majority of insurance purchases web influenced, web initiated or entirely purchased online, the need to integrate customer channels is more critical than ever. Lack of integration between back end policy writing engines (underwriting) and web based customer facing sites make interactions inefficient in terms of personalization. With Swyft for Insurance, customer information is aggregated across all channels making interactions seamless and efficient while keeping customer experiences more consistent.
Swyft Concierge is the perfect service for providers that are struggling to balance competing initiatives like multi-line product sales and new government regulations. Let our staff of implementation professionals do the heavy lifting for you. Our industry knowledge, best practices, and business rules know-how are delivered via Swyft Concierge; helping you deploy our interaction hub quickly and experience the fastest possible return on investment.
Swfyt Perfect Path follow up insures the best possible customer experience, increases efficiency and eliminates costly errors. Whether it's adding coverage to an existing account or selling a new product Swyft Perfect Path guides agents through the best next steps; taking interactions from conversation to execution.
