Swyft Frameworks for Telecommunications addresses the fundamental customer challenges facing Telecom providers, including reducing churn, driving add on services and increasing ARPU. Swyft automates the targeting, personalization and fulfillment of cross-sell and up-sell offers made to telecom prospects and existing customers. Swyft rapidly extends your current back-office and CRM systems to orchestrate precision demand creation campaigns across multiple communication channels, including contact centers, web sites, mobile devices and interactive voice response units.Swyft Frameworks for Telecommunications has materially increased ARPU at leading companies and our software-as-a-service deployment model is deployed in less than 90 days without significantly impacting IT or operational resources.
Swyft Frameworks for Telecom extends your existing back-office and customer relationship management systems, decreasing the need for lengthy deployments, extensive training and costly business disruption. Agent recommendations are presented directly within an existing contact center application, IVR or customer facing web-site, helping you maximize your current customer care infrastructure and begin making targeted recommendations to your customers. Customer Service teams have personalized, relevant content right at the point of interaction helping them make consistent, qualified and compliant recommendations during inbound and outbound interactions.
Swyft Save Desk for Telecom gives agents working in the retention area tools that allow them to resolve issues and strengthen the relationship with an at risk customer. Swyft Save Desk provides save tactics, tailored offers based on the customers lifetime value, and other features to increase your ability to save the customer relationship. In tandem, valuable trending information is collected in real-time about reasons for churn and the success rates of different retention strategies.
Swyft Frameworks for Telecom helps you deliver consistent customer experiences across multiple channels. Whether it's upgrading a device, selling additional lines, or extending a warranty, Swyft keeps the message consistent across every customer touch point including the web, contact center, IVR, point-of-sale kiosks and mobile sales and service teams.
Swyft Concierge is the perfect service for organizations that are trying to juggle competing projects, meet multiple deadlines or simply lack dedicated resources. Let our staff of implementation professionals do the heavy lifting for you. Our industry knowledge, best practices, and business rules know-how are delivered via Swyft Concierge; helping you deploy our interaction hub quickly and experience the fastest possible return on investment.
Swfyt Perfect Path follow up insures the best possible customer experience, increases efficiency and eliminates costly errors. Whether it's adding subscribers to an account or upgrading a handheld device, Swyft Perfect Path guides agents through the best next steps; taking interactions from conversation to execution.
