About Swyft

What is Swyft?

We are an eCommerce fulfilment company helping small, medium to large-sized businesses ship internationally.

What is eCommerce fulfilment?

eCommerce fulfillment refers to the part of your business that involves the operations after receiving an order. It includes the picking, packing, shipping, and delivery of products from you to your customer’s doorstep.

Do I have to be a registered business to use this? Can any eCommerce business use Swyft?

You do not have to be a business to use Swyft, anyone can sign up! Once you have an order, you can start shipping in just a few clicks. 

Shipping with Swyft is easy – you can pay as you go, and there are zero commitments!

Do I have to connect my store to ship with Swyft?

If you have an eCommerce store either on Etsy, Amazon, eBay, Shopify, or any other platform you can choose to connect your store with us, via API integration or plugins (coming soon).

Contact support@swyft.lk for more information.

How do I ship with Swyft?

There are 2 ways you can go about this.

If you choose to use our platform, check option 1. If you chose to reach out to us via email, check option 2:

Option 1 – Platform

  1. Finish packing the item to get its final weight and size
  2. Log into the system
  3. View rates
  4. Select service
  5. Fill in order details
  6. Once labels are received from Swyft, print and paste them on the package
  7. Request a pickup by Swyft (you will incur a small charge), or drop-off at our Swyft office

 

Option 2 – Email

  1. Finish packing the item to get its final weight and size
  2. View rates on our system or link
  3. Share order details via email (in an excel template)
  4. Once labels are received from Swyft, print and paste them on the packages
  5. Request a pickup by Swyft (you will incur a small charge), or drop-off at our Swyft office

Does Swyft ship to a limited number of countries?

No, we ship to anywhere in the world.

If you want to know more information, send us a message by going to our ‘Contact Us‘ page.

I forgot my password. How do I reset it?

You can easily reset your password by clicking here. If your account becomes locked after too many failed attempts, our Support Team can reset it, please contact us at support@swyft.lk 

Let’s Start Shipping

What are the types of packaging options provided by Swyft?

We provide basic packaging:

  • Sealed envelopes
  • Poly mailer flyers
  • Corrugated boxes
Type Box dimensions (cm’s) Weight bracket
Box 1 45 x 34 x 32 10 KG
Box 2 50 x 40 x 30 12 KG
Box 3 52 x 32 x 40 15 KG
Box 4 54 x 44 x 39 19 KG
Box 5 50 x 50 x 50 25 KG

We also provide the following additional packaging at an added cost:

  • Bubble wrap
  • Paper wrapping
  • Shrink wrap

How is chargeable weight calculated?

Courier’s charge on the higher of actual weight or volumetric weight.

Volumetric weight is calculated as – (height * width * length in centimeters)/5000 or (height * width * length in inches)/305 

eg:

Actual weight   0.45 kg
Volume weight (15cm x 18cm x 15cm) 0.81 kg
Chargeable weight     1.00  kg    

What items can't I ship internationally?

  • Liquids *
  • Aerosols
  • Air Bags
  • Alcoholic Beverages *
  • Ammunition
  • Cigarettes
  • Dry Ice
  • Explosives
  • Fresh Fruits and Vegetables
  • Gasoline
  • Marijuana (medical or otherwise)
  • Nail Polish *
  • Perfumes (containing alcohol)
  • Poisons

* International shipping is possible with the certified copy of the MSDS (Material Safety Data Sheet)

Know Your Shipment

What is the difference between Express & Standard Courier to Post?

Scenario Express & Standard Courier Post
Speed
  • Average 4 – 7 working days
  • Avg 15 – 40 days
Shipment Tracking
  • Detailed tracking
  • Limited milestone tracking via Swyft tracking &/or 3rd party system
Reroute on request
  • Limited options available
  • Unavailable
Consignee unavailable
  • Drop off at collection point/ doorstep
  • x2-3 delivery attempts, and in the event of failure to deliver; shipment returned to Postal HQ*

 

*additional charges may apply to return the package to the merchant’s doorstep

 
Return (incorrect address or unavailability)
  • Return to origin

* additional charges will apply

 

  
Refusal by consignee
  • Possibility of 3rd party clearance and delivery
  
Payment of destination duties and taxes
  • Multiple options available; destination taxes and duties can either be borne by the end customer or shipper
  • Customer will be notified and required to make the payment of duties and taxes in person at the local postal office (subject to destination regulation)

How do claims and returns work for Express & Standard shipping?

Scenario Courier
Return (incorrect address or unavailability of consignee) The package may be returned to origin or destroyed at destination

 

*Additional charges may apply

*Ability to destroy packages will vary from courier to courier and destination regulations
Refusal by consignee
Damages to internal content along with damages to outer packaging Upon submitting relevant photographic evidence of damaged outer packaging, the invoice value (maximum USD 50) would be refunded or a replacement shipment will be provided free of charge.
Damages to internal content without damages to outer packaging Upon submitting relevant photographic evidence, Swyft will raise a claim with the relevant carrier and if & when approval is received the respective funds will be transferred to the client.
Lost package Every attempt will be made to locate package and reroute for delivery. In an exceptional situation of a lost package, upon submitting relevant evidence (email stating non-receival of package), the invoice value (maximum USD 50) would be refunded or a replacement shipment will be provided free of charge.